These Terms of Service set out the rules governing your access to and use of the Zodgy website, online store, products, checkout process, payment services, order handling, shipping, returns, refunds, and any other services available through our website.

By visiting our website, browsing our products, creating an account, placing an order, making a payment, subscribing to our communications, or otherwise using our services, you agree to comply with and be bound by these Terms of Service.

These Terms contain important information relating to:

• Orders and contract formation

• Product availability and pricing

• Payments and billing

• Shipping and delivery

• Order cancellations

• Returns, exchanges, and refunds

• Customer accounts

• Website use

• Intellectual property

• Personal data and privacy

• Third-party services

• Prohibited activities

• Liability

• Governing law

• Customer support

Please read these Terms carefully before using or accessing our website.

Overview

This website is operated by Zodgy. Throughout these Terms of Service, the words “we”, “us”, and “our” refer to Zodgy.

We make this website available to you, including all information, products, features, tools, and services offered through it, subject to your acceptance of these Terms of Service together with any other policies or notices referenced on our website.

When you visit our website, register an account, subscribe to communications, purchase a product, or otherwise interact with our services, you are using our “Service” and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to every user of our website, including visitors, customers, account holders, and any other person who accesses or interacts with the Service.

Please review these Terms carefully before using the website. If you do not agree with them, you should not access or use the website or Service.

If you are a consumer located in the United Kingdom, you benefit from certain rights under UK consumer law. Nothing in these Terms is intended to remove, limit, or restrict any rights that cannot legally be excluded.

We may revise these Terms from time to time by publishing an updated version on this page.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell products through our website.

How a Contract Is Formed

Placing an Order

When you place an order through our website, you are submitting an offer to purchase the products included in that order.

You are responsible for making sure that all information provided when placing your order is complete, accurate, and up to date.

Order Confirmation

After an order is submitted, we may send you an email confirming that we have received it.

This email only confirms receipt of your order and does not necessarily mean that your order has been accepted.

Order Acceptance

A legally binding contract between you and Zodgy is created only once we accept your order.

Order acceptance will normally take place when we send confirmation that the order has been dispatched or when we otherwise clearly confirm that the order has been accepted.

Order Refusal or Cancellation

We may refuse or cancel an order before acceptance where reasonably necessary, including where:

• A product is unavailable

• A product, promotion, or price has been shown incorrectly

• We reasonably suspect fraud, misuse, or unauthorised activity

• An order appears to have been placed for unauthorised resale

• We are unable to deliver to the address supplied

• The information provided with the order is incomplete or inaccurate

• Payment cannot be authorised

If payment has already been taken and we cancel the order before acceptance, the relevant amount will be refunded to the original payment method.

Nothing in this section limits or affects your statutory consumer rights.

Section 1 – Online Store Terms

By using this website, you confirm that you have reached the age of majority in your country or region of residence.

If you allow a minor dependant to use this website, you confirm that you have the legal authority to give that permission and that the minor uses the website under your supervision.

You may not use our products, website, or Service for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not use the website in a way that violates applicable laws or regulations, including laws concerning:

• Intellectual property

• Consumer protection

• Privacy and data protection

• Advertising

• Cybersecurity

• Fraud and financial crime

You must not upload, transmit, introduce, distribute, or attempt to introduce viruses, malware, worms, malicious software, harmful code, or similar material.

A violation of these Terms may result in your access to the website or Service being limited, suspended, or terminated.

Section 2 – General Conditions

We reserve the right to refuse Service to any person where we have a lawful and legitimate reason to do so.

You acknowledge that information you provide through the website, other than payment card information, may be transmitted across different networks and may be modified where technically necessary to meet network or device requirements.

Payment card information is encrypted during transmission and handled through secure third-party payment providers.

You must not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any part of our Service, website, website content, or access to the Service without our prior written permission.

The headings used throughout these Terms are included for convenience only and do not affect how these Terms are interpreted.

Section 3 – Information on Our Website

We take reasonable steps to keep the information displayed on our website accurate and up to date.

However, we cannot guarantee that every piece of information available on the website will always be complete, accurate, current, or free from mistakes.

Information published on our website is provided for general informational purposes.

Our website may also contain older or historical information that remains available for reference.

We may update, replace, modify, or remove website content whenever reasonably necessary.

Except where required by applicable law, we are not under an obligation to update every piece of information displayed on the website.

Section 4 – Changes to Products, Services and Prices

Product prices may be changed when necessary.

We may modify, suspend, limit, replace, or discontinue:

• Products

• Product ranges

• Website features

• Services

• Website content

• Promotions

• Other website functionality

Except where liability cannot legally be excluded, we are not responsible for changes relating to product pricing, availability, website functionality, or the suspension or discontinuation of any part of the Service.

Section 5 – Products and Services

Some products may be available exclusively through our online store and may be offered only in limited quantities.

All qualifying returns, exchanges, and refunds are governed by our Return & Refund Policy.

and by any statutory rights that apply to you.

We make reasonable efforts to ensure that product photographs, colours, sizing details, specifications, and descriptions are displayed as accurately as possible.

However, colours and other visual details may vary depending on your device, screen settings, lighting conditions, or other technical factors.

Product descriptions, prices, specifications, promotions, and availability may be updated or changed when reasonably necessary.

Where appropriate, we may limit sales according to factors such as:

• Customer

• Household

• Geographic location

• Jurisdiction

• Order quantity

• Other reasonable commercial or legal considerations

We may also limit the number of units of a particular product that can be purchased by one person, household, or order.

We reserve the right to discontinue any product at any time.

Nothing in this section affects your statutory rights where a product is faulty, damaged, incorrect, unsafe, or not as described.

Section 6 – Orders, Shipping and Delivery

Zodgy currently delivers within the United Kingdom only.

Our standard processing time is 1–3 business days, Monday to Friday.

Our estimated shipping transit time is 7–10 business days, Monday to Friday.

The estimated overall delivery period is therefore 8–13 business days.

Our daily order cutoff time is 5:00 PM (GMT+0).

Orders placed after the cutoff time, during weekends, or on public holidays will normally begin processing on the following business day.

We do not usually process or dispatch orders on Saturdays, Sundays, or public holidays.

We currently offer free shipping on all eligible orders within the United Kingdom.

All delivery timeframes are estimates and may be affected by carrier delays, weather, public holidays, transport disruption, unusually high shipping volumes, or other events outside our reasonable control.

For further details, please review our Shipping Policy.

Section 7 – Order Cancellations

You may request to cancel your order within 8 hours of placing it.

To request cancellation, contact us at contact@zodgy.com and include your order number.

Submitting a cancellation request does not guarantee that your order can still be cancelled.

If your order has already entered processing, fulfilment, or dispatch, cancellation may no longer be possible.

Cancellation requests sent during weekends or public holidays will normally be reviewed on the next business day.

Where a cancellation is approved, any applicable refund will be returned to the original payment method.

For additional details, please review our Cancellation Policy.

Section 8 – Returns, Exchanges and Refunds

We accept eligible returns from customers located in the United Kingdom.

You have 30 days from the date you receive your order to request an eligible return.

We accept qualifying returns for both defective and non-defective products.

Returned products must generally be:

• New

• Unused

• Unwashed

• With original tags attached

• In the original packaging where applicable

Returns must be sent by mail.

For approved eligible returns, Zodgy provides a free downloadable and printable return label.

We do not charge restocking fees.

Eligible products may also be exchanged.

Once your returned item has been received, inspected, and approved, the refund will be issued to the original payment method within 7 days.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

For full information, please review our Return & Refund Policy.

Section 9 – Billing and Account Information

When you place an order or create an account, you agree to provide information that is accurate, complete, and current.

This information may include:

• Your name

• Email address

• Telephone number

• Billing address

• Delivery address

• Payment information where required

You are responsible for ensuring that your account details and contact information remain up to date.

Providing accurate information is necessary for us to process purchases, arrange delivery, provide order updates, and contact you where needed.

We may refuse, restrict, or cancel an order where we reasonably believe that it:

• May involve fraudulent activity

• Contains incorrect or inaccurate information

• Is unauthorised

• Has been submitted for unauthorised resale

• Breaches these Terms

• Creates a legal, security, or fraud-related risk

If we cancel or make changes to an order, we may attempt to contact you using the information supplied when the order was placed.

Section 10 – Payments

Payment must be made using one of the payment methods available at checkout.

Depending on availability, accepted payment methods may include:

• American Express

• Apple Pay

• Diners Club

• Discover

• Google Pay

• Maestro

• Mastercard

• Shop Pay

• UnionPay

• Visa

Prices and transactions are generally displayed and processed in British Pounds (GBP / £).

Payment information is securely processed by third-party payment providers.

We do not directly store complete card details on our own systems.

If payment is declined or cannot be authorised, your order may not be completed.

Any approved refund will be returned to the original payment method.

For more information, please review our Payment Policy.

Section 11 – Third-Party Tools

Our website may allow you to access applications, integrations, features, or tools that are supplied by third parties.

These third-party tools may not be owned, managed, or controlled by us.

They may be made available on an “as available” basis.

Except where liability cannot legally be excluded, we do not control or guarantee the:

• Availability

• Performance

• Security

• Accuracy

• Functionality

• Content

of third-party tools.

Your use of these third-party services may also be subject to their own terms, privacy policies, and conditions.

We may add new tools, integrations, products, features, or services in the future.

Unless stated otherwise, those additions will also be governed by these Terms.

Section 12 – Third-Party Links

Our website may contain links to external websites and services, including:

• Payment providers

• Delivery tracking services

• Social media platforms

• Review platforms

• Partner websites

• Other external services

These third-party websites and services operate independently from us.

We are not responsible for reviewing, controlling, approving, or guaranteeing their:

• Content

• Accuracy

• Privacy practices

• Security

• Products

• Services

• Policies

When you access or use a third-party website or service, that third party's own terms and policies will apply.

Any questions, complaints, disputes, or claims relating specifically to a third-party product or service should normally be addressed directly to the relevant third party.

Section 13 – Comments, Reviews and Submissions

If you send or submit reviews, photographs, comments, suggestions, ideas, feedback, or other materials to us, you give us permission to use those materials for legitimate business purposes.

This may include the right to edit, reproduce, publish, translate, display, distribute, or otherwise use submissions for purposes including:

• Website content

• Marketing

• Customer support

• Product development

• Service improvement

Unless otherwise required by law or agreed separately, we are not required to:

• Keep submissions confidential

• Pay compensation for submissions

• Respond to submissions

We may review, edit, reject, or remove content that we reasonably believe is:

• Unlawful

• Offensive

• Abusive

• Harmful

• Misleading

• Defamatory

• Obscene

• Infringing

• Otherwise inappropriate

You confirm that any material you provide does not infringe the rights of another person or organisation, including copyright, trademark, privacy, publicity, or other proprietary rights.

You must not submit false, misleading, abusive, unlawful, malicious, or harmful material.

You must also not upload or submit content containing malware, viruses, or any other harmful code.

You remain responsible for the accuracy and legality of anything you submit.

Section 14 – Personal Data and Privacy

Any personal data provided through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how personal data may be:

• Collected

• Used

• Shared

• Stored

• Protected

• Retained

when you browse our website, place an order, create an account, contact us, or otherwise use our services.

Please review our Privacy Policy for complete information regarding your personal data and privacy rights.

Section 15 – Errors, Inaccuracies and Omissions

From time to time, information displayed on our website may contain typographical errors, inaccuracies, or omissions.

These may relate to:

• Product descriptions

• Product photographs

• Sizing information

• Pricing

• Promotions

• Offers

• Delivery charges

• Delivery times

• Availability

• Stock levels

• Other website information

Where information is incorrect, we reserve the right to correct errors, update information, change details, or cancel affected orders where appropriate.

This may apply even where an order has already been submitted.

Except where required by law, we are not obligated to update or clarify every piece of website information.

Nothing in this section affects your statutory rights as a consumer.

Section 16 – Prohibited Uses

You must not use the website, Service, or any content available through it:

• For unlawful, fraudulent, or misleading purposes

• To encourage or assist unlawful conduct

• To violate applicable laws, regulations, or rules

• To infringe our intellectual property rights or those of another person

• To harass, threaten, abuse, insult, harm, defame, intimidate, or unlawfully discriminate against anyone

• To submit false, fraudulent, inaccurate, or misleading information

• To upload or distribute malware, viruses, or harmful code

• To collect, monitor, track, or misuse another person's personal information

• To spam, phish, pharm, pretext, spider, crawl, scrape, or carry out similar abusive activities

• For obscene, abusive, harmful, or unlawful purposes

• To interfere with, disable, bypass, or circumvent website security

• To misuse payment, checkout, account, promotion, discount, or related functionality

We reserve the right to restrict, suspend, or terminate access to the website or Service when these restrictions are violated.

Section 17 – Intellectual Property

Unless otherwise stated, all content made available through this website, including the Zodgy name, logos, written content, graphics, product photographs, website design, descriptions, and other materials, is owned by us or lawfully used by us.

You may not copy, reproduce, distribute, publish, modify, sell, license, or commercially exploit any website content without our prior written permission, except where permitted by law.

Any third-party trademarks, logos, or other intellectual property remain the property of their respective owners.

Section 18 – Warranties and Limitation of Liability

We do not guarantee that the Service will always be:

• Available

• Uninterrupted

• Error-free

• Secure

• Timely

Your use of the website and Service remains subject to these Terms and applicable law.

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website, Service, or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for:

• Death or personal injury resulting from negligence

• Fraud

• Fraudulent misrepresentation

• Any liability that cannot legally be excluded or limited

• Your statutory consumer rights

Section 19 – Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Zodgy, together with our affiliates, officers, directors, employees, contractors, suppliers, service providers, partners, and agents, against claims, losses, liabilities, damages, costs, and reasonable legal expenses resulting from:

• Your violation of these Terms

• Your unlawful or improper use of the website or Service

• Your violation of applicable laws or regulations

• Your infringement of the rights of a third party

This obligation applies only to the extent permitted by applicable law.

Section 20 – Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted and enforced to the greatest extent permitted by law.

Where required, the invalid or unenforceable part may be removed.

The remaining provisions of these Terms will continue to remain valid and enforceable.

Section 21 – Termination

These Terms remain effective unless and until they are terminated by you or by us.

You may stop using our website and Service at any time.

Where customer account functionality is available, you may also contact us to request that your account be closed.

We may limit, suspend, or terminate access to the Service where we reasonably believe that you have:

• Breached these Terms

• Used the website unlawfully

• Engaged in fraudulent activity

• Misused the Service

• Created a security or legal risk

Rights, obligations, or liabilities that arose before termination may continue to apply after termination where appropriate.

Section 22 – Entire Agreement

These Terms, together with our website policies and other notices published on our website, constitute the agreement between you and us regarding your access to and use of the website and Service.

They replace any earlier versions of these Terms and any previous communications or agreements relating to the same subject matter.

If we do not immediately enforce a right or provision contained in these Terms, this does not mean that we waive that right or provision.

Section 23 – Governing Law and Jurisdiction

These Terms and any separate agreements through which we provide our Service are governed by the laws of England and Wales.

Subject to applicable consumer protection laws, the courts of England and Wales will have jurisdiction over disputes arising out of or relating to these Terms or your use of the Service.

If you are a consumer living elsewhere in the United Kingdom, you may also be entitled to bring legal proceedings before the courts in the part of the United Kingdom where you reside.

Nothing in this section affects any mandatory consumer protections or rights available to you.

Section 24 – Changes to These Terms

You may review the most recent version of these Terms at any time on this page.

We may revise, update, amend, or replace parts of these Terms by publishing a revised version on our website.

We recommend checking this page periodically so that you remain aware of any changes.

Where required by applicable law, significant changes may also be communicated to you separately.

Section 25 – Contact Information

Need assistance? The Zodgy team is here to help.

Whether you have a question regarding your order, need further information about a product, or require assistance with anything else, please feel free to contact us.

Choose the contact method that works best for you, and our team will aim to assist you as quickly and carefully as possible. Your experience with Zodgy is important to us.

Email: contact@zodgy.com

Phone: +44 7848493472

Address: 214 Wards Road, Newbury Park, Ilford, IG2 7DY, United Kingdom

Customer Service Hours:

Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)

Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.