Refund Policy

At Zodgy, customer satisfaction is important to us. This Refund Policy explains how we handle returns, cancellations, exchanges, damaged or incorrect items, and refunds for purchases made through our website.

Key Information

Policy Details	Information
Return period	30 days from receipt of order
Cancellation period	Within 8 hours of placing the order
Refund processing time	7 days
Refund method	Original payment method
Restocking fee	None
Return method	By mail
Return label	Free – download and print
Required product condition	New, unused, unwashed, with original tags
Returns accepted	Defective and non-defective products
Exchanges	Accepted

Eligible Countries

We currently accept returns from customers located in the United Kingdom.

30-Day Return Policy

We offer a 30-day return period, meaning you have 30 days from the date you receive your order to request a return.

We accept returns for both defective and non-defective products.

To qualify for a return, the item must be in new, unused, and unwashed condition, with all original tags still attached and, where applicable, returned in its original packaging.

We may also ask you to provide proof of purchase.

Cancellation Period

You may request to cancel your order within 8 hours of placing it.

To submit a cancellation request, please email us at contact@zodgy.com and include your order number.

Please note that submitting a cancellation request does not guarantee that your order can be cancelled. If the order has already entered processing, fulfilment, or dispatch, it may no longer be possible to cancel it.

If more than 8 hours have passed, you may still be able to return the item after delivery in accordance with this Refund Policy.

How to Start a Return

To begin a return, please contact us at contact@zodgy.com and provide your order number along with details of the item or items you wish to return.

After your return request has been reviewed and approved, we will provide the appropriate return instructions together with a free downloadable and printable return label.

All approved returns must be sent by mail to the return address shown below.

Return Shipping Costs

There is no charge for the return label.

For approved returns, Zodgy will provide a free return shipping label that can be downloaded and printed.

We recommend keeping your postage receipt and tracking information until your returned item has been received and processed.

Restocking Fees

We do not charge any restocking fees for approved returns.

Return Address

Approved returns should be sent to:

214 Wards Road, Newbury Park, Ilford, IG2 7DY, United Kingdom

Please contact us before sending any item back so that we can confirm your return request and provide the correct return instructions and shipping label.

Refund Method

All approved refunds will be issued to the original payment method used to place the order.

Refunds cannot normally be issued to a different card, bank account, or payment method.

If the original payment method is no longer available, please contact us at contact@zodgy.com for assistance.

Refund Processing Time

Refund Processing Time: 7 days.

Once your returned item has been received, inspected, and approved, Zodgy will process your refund within 7 days.

The refund will be issued to the original payment method used for the purchase.

Please be aware that your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account after we have processed the refund.

If you have not received your refund after the applicable processing period, please contact us at contact@zodgy.com

Exchanges

We accept exchanges for eligible products.

To request an exchange, please contact us at contact@zodgy.com within 30 days of receiving your order and provide your order number together with details of the item you would like to exchange.

Items submitted for exchange must meet the same eligibility requirements described in this policy.

Damaged Goods

If you receive an item that is damaged, defective, incorrect, or not as described, please contact us at contact@zodgy.com as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs showing the damaged, defective, or incorrect item

• Photographs of the packaging, where applicable

We will review the issue and provide an appropriate resolution.

Eligible damaged, defective, incorrect, or not-as-described items may be returned using the free return label provided by Zodgy.

Depending on the circumstances, we may offer a replacement, exchange, or refund to the original payment method.

Customer Support

Need help? The Zodgy customer support team is available to assist you.

Email: contact@zodgy.com
Phone: +44 7848493472
Address: 214 Wards Road, Newbury Park, Ilford, IG2 7DY, United Kingdom

Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond to customer enquiries within 24 hours.