Cancellation Policy
At Zodgy, we work to process orders efficiently while still giving customers a short period to request a cancellation. This Cancellation Policy explains the conditions, timeframe, and process for submitting an order cancellation request.
Key Information
| Cancellation Details | Information |
|---|---|
| Cancellation window | Within 8 hours of placing the order |
| Order processing time | 1–3 business days |
| Processing days | Monday – Friday |
| Order cutoff time | 5:00 PM (GMT+0) |
| Refund method | Original payment method |
| Refund processing time | Within 7 days after cancellation approval |
Cancellation Window
You may request to cancel your order within 8 hours of placing the order.
To submit a cancellation request, please contact us at contact@zodgy.com and provide:
-
Your order number
-
The reason for requesting the cancellation
Please keep in mind that sending a cancellation request does not guarantee that the order can be cancelled.
If your order has already entered processing, fulfilment, or dispatch, we may no longer be able to cancel it.
Order Processing and Cutoff Time
Our daily order cutoff time is 5:00 PM (GMT+0).
Orders placed before 5:00 PM (GMT+0) on a business day may begin processing on that same business day. Our standard processing timeframe is 1–3 business days.
Orders submitted after 5:00 PM (GMT+0), on weekends, or on public holidays will normally begin processing on the next business day.
Our standard processing and fulfilment days are:
Monday – Friday
We do not normally process or dispatch orders on Saturdays, Sundays, or public holidays.
Cancellation Requests During Weekends and Public Holidays
Cancellation requests may be submitted by email at any time.
If your request is sent during a weekend or public holiday, it will normally be reviewed on the next business day.
When deciding whether your request falls within the 8-hour cancellation window, we will take into account the original time at which your cancellation email was submitted.
Refunds for Approved Cancellations
If your cancellation request is approved, the amount paid for the cancelled order will be refunded to your original payment method.
Refunds for approved cancellations will be processed within 7 days after approval.
Please note that your bank, card issuer, or payment provider may require additional time before the refunded amount appears or becomes available in your account.
After the Cancellation Period
If more than 8 hours have passed since your order was placed, or if the order has already entered processing or fulfilment, we may no longer be able to cancel it.
If cancellation is no longer possible, you may still be able to return the order after delivery in accordance with our Return & Refund Policy.
Eligible returns may be requested within 30 days of receiving your order.
Policy Changes
We may update or amend this Cancellation Policy when necessary. Any revised version will be published on this page.
Customer Support
Need assistance? The Zodgy team is here to help.
Whether you have a question about an order, need additional information about a product, or require help with anything else, please feel free to contact us.
Choose the contact method that works best for you, and our team will do its best to assist you as quickly and carefully as possible. Your experience with Zodgy is important to us.
Email: contact@zodgy.com
Phone: +44 7848493472
Address: 214 Wards Road, Newbury Park, Ilford, IG2 7DY, United Kingdom
Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)
We aim to respond within 24 hours.