FAQ

Find answers to some of the most frequently asked questions about orders, delivery, tracking, returns, payments, cancellations, and customer support at Zodgy.

1. How long will my order take to arrive?

Orders are usually processed within 1–3 business days, Monday to Friday.

After your order has been dispatched, the estimated shipping transit time is 7–10 business days, with standard shipping and delivery taking place from Monday to Friday.

Estimated total delivery time: 8–13 business days.

Saturdays, Sundays, and public holidays are not included as business days.

Delivery timeframes are estimates and may occasionally be affected by carrier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

2. What is your order cutoff time?

Our daily order cutoff time is 5:00 PM (GMT+0).

Orders placed before 5:00 PM (GMT+0) on a business day may begin processing on the same business day.

Orders submitted after 5:00 PM (GMT+0), during weekends, or on public holidays will normally begin processing on the next business day.

3. Can I track my order?

Yes. Once your order has been dispatched, we will send you a shipping confirmation email containing tracking details, where tracking is available.

You can use the tracking information provided to follow the progress of your shipment.

Please allow some time for the carrier's tracking system to update after your order has been dispatched.

4. Is shipping free?

Yes. We provide free shipping on all orders within the United Kingdom.

There is no minimum order amount required to qualify for free delivery.

5. Where does Zodgy ship?

We currently deliver within the United Kingdom only.

Orders are shipped to the customer address entered during checkout.

At this time, we do not provide international shipping to destinations outside the United Kingdom.

6. My order is delayed. What should I do?

If your order has not arrived within the estimated 8–13 business day delivery period, please contact us at contact@zodgy.com and include your order number.

Our customer support team will review the available delivery information and assist you further.

Occasional delays may happen due to carrier disruptions, public holidays, severe weather, increased shipping demand, or other circumstances outside our reasonable control.

7. I received a damaged, defective, or incorrect item. What should I do?

If your order arrives damaged, defective, incorrect, or different from what was described, please contact us at contact@zodgy.com as soon as possible.

Please include your order number and clear photographs of the item and packaging, where appropriate.

We will review the situation and work to provide an appropriate solution. Eligible damaged, defective, or incorrect products can be returned using the free return label provided by Zodgy.

8. Can I cancel my order?

You may request cancellation within 8 hours of placing your order.

To submit a cancellation request, contact contact@zodgy.com and include your order number.

Please be aware that sending a cancellation request does not guarantee that the order can still be cancelled. If your order has already entered processing, fulfilment, or dispatch, cancellation may no longer be possible.

Cancellation requests submitted on weekends or public holidays will normally be reviewed on the following business day.

For additional information, please review our Cancellation Policy.

9. Can I return an item?

Yes. We accept eligible returns for both defective and non-defective products.

You have 30 days from receiving your order to request a return.

Returned products must be new, unused, unwashed, with original tags attached and, where applicable, returned in their original packaging.

Approved returns must be sent by mail, and we provide a free downloadable and printable return label.

We do not charge restocking fees.

For complete details, please review our Return & Refund Policy.

10. Do you accept exchanges?

Yes. We accept exchanges for eligible products.

Exchange requests must be submitted within 30 days of receiving your order, and the item must meet the same eligibility conditions that apply to a standard return.

To request an exchange, please contact contact@zodgy.com and provide your order number together with details of the item you would like to exchange.

11. How long does a refund take?

Once your returned product has been received, inspected, and approved, the refund will be issued to your original payment method within 7 days.

Please note that your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

12. What payment methods do you accept?

Subject to availability during checkout, Zodgy currently accepts:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

Unless otherwise indicated at checkout, all prices and transactions are displayed and processed in British Pounds (GBP / £).

Customer Support

Need assistance? The Zodgy team is here to help.

Whether you have a question about an order, need more information about a product, or require assistance with anything else, please feel free to contact us.

Choose the contact method that works best for you, and our team will do its best to assist you as quickly and carefully as possible. Your experience with Zodgy is important to us.

Email: contact@zodgy.com
Phone: +44 7848493472
Address: 214 Wards Road, Newbury Park, Ilford, IG2 7DY, United Kingdom

Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.