Shipping policy
At Zodgy, we are committed to making the delivery process clear, simple, and dependable. This Shipping Policy outlines how orders placed through our online store are processed, dispatched, and delivered.
Key Information
| Shipping Details | Information |
|---|---|
| Shipping destination | United Kingdom |
| Delivery location | Customer's address |
| Order cutoff time | 5:00 PM (GMT+0) Greenwich Mean Time (London) |
| Order processing time | 1–3 business days |
| Processing days | Monday – Friday |
| Transit time | 7–10 business days |
| Shipping and delivery days | Monday – Friday |
| Total estimated delivery time | 8–13 business days |
| Shipping cost | Free on all orders |
| Currency | GBP |
Countries We Ship To
We currently deliver orders within the United Kingdom only.
This Shipping Policy applies to all eligible products purchased through our online store.
At this time, we do not provide shipping to addresses outside the United Kingdom.
Order Cutoff Time
Our daily order cutoff time is 5:00 PM (GMT+0).
Orders submitted before 5:00 PM (GMT+0) on a business day will normally begin processing on the same business day. Our complete processing timeframe is 1–3 business days.
Orders placed after 5:00 PM (GMT+0), on weekends, or on public holidays will normally begin processing on the next business day.
Order Processing Time
Orders are generally processed within 1–3 business days.
Our standard processing and fulfilment days are:
Monday – Friday
We do not process or dispatch orders on Saturdays, Sundays, or public holidays.
Processing time is the period needed for us to prepare, pack, and hand your order over to the shipping carrier.
Shipping & Transit Time
After your order has been processed and dispatched, the estimated transit period is 7–10 business days.
Our standard shipping and delivery days are:
Monday – Friday
We do not include Saturdays, Sundays, or public holidays when calculating shipping or delivery business days.
Transit time is the period from when your order is handed to the carrier until it reaches the customer's delivery address.
Estimated Total Delivery Time
The total estimated delivery timeframe combines both order processing time and shipping transit time.
| Stage | Estimated Time | Days |
|---|---|---|
| Order processing | 1–3 business days | Monday – Friday |
| Shipping / transit | 7–10 business days | Monday – Friday |
| Total estimated delivery time | 8–13 business days | Monday – Friday |
Customers should generally expect their orders to be delivered within 8–13 business days.
Saturdays, Sundays, and public holidays are excluded when calculating estimated processing, shipping, and delivery times.
Delivery timeframes are estimates and may occasionally be affected by carrier delays, weather conditions, public holidays, periods of high shipping demand, or other circumstances outside our reasonable control.
Shipping Costs
We offer free shipping on all orders delivered within the United Kingdom.
There is no minimum order amount required to receive free shipping.
Our shipping cost is therefore:
£0.00 – Free Shipping
All product prices and shipping information displayed on our store are shown in GBP (British Pounds).
Delivery Address
Orders are shipped to the customer's address entered during checkout.
Customers are responsible for checking that their delivery address is complete and accurate before submitting an order.
If you discover an error in your delivery address after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be updated once the order has entered processing or has already been dispatched.
Order Confirmation
After your order has been successfully placed, you will receive an order confirmation email containing the relevant order information.
Receiving an order confirmation means that your order has been received and recorded in our system.
Please check your order details carefully and contact us as soon as possible if you notice any errors.
Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing tracking details where tracking is available.
You can use the tracking information provided to follow the progress of your delivery.
Please note that the carrier's tracking system may require some time to update after your order has been dispatched.
Order Cancellations
You may request cancellation of your order within 8 hours of placing the order.
To submit a cancellation request, please contact us at contact@zodgy.com and provide your order number.
Please be aware that submitting a cancellation request does not guarantee that your order can be cancelled.
If the order has already entered processing or fulfilment, we may no longer be able to cancel it.
Delayed Orders
We aim to deliver orders within the estimated 8–13 business day timeframe.
However, delays may occasionally happen due to circumstances outside our reasonable control, including:
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Carrier delays
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Public holidays
-
Severe weather conditions
-
High shipping volumes
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Transportation disruptions
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Other unforeseen circumstances
If your order has not arrived within the expected delivery timeframe, please contact us at contact@zodgy.com so that our team can assist you.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged, appears to have been lost during transit, or contains an incorrect item, please contact us at contact@zodgy.com as soon as possible.
For damaged or incorrect products, please provide your order number and clear photographs of the product and packaging, where applicable.
We will review the situation and work with you to provide an appropriate resolution.
International Shipping
Zodgy currently ships within the United Kingdom only.
We do not currently provide international delivery to countries outside the United Kingdom.
If our shipping destinations change in the future, this Shipping Policy will be updated to reflect those changes.
Customer Support
Need assistance? The Zodgy team is here to help.
Whether you have a question about an order, would like additional information about a product, or need assistance with anything else, please feel free to contact us.
Choose the contact method that works best for you, and our team will aim to assist you as quickly and carefully as possible. Your experience with Zodgy is important to us.
Email: contact@zodgy.com
Phone: +44 7848493472
Address: 214 Wards Road, Newbury Park, Ilford, IG2 7DY, United Kingdom
Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)
We aim to respond within 24 hours.