Payment Policy

At Zodgy, we are committed to providing a secure, simple, and convenient checkout experience. This Payment Policy outlines the payment methods we accept, the currency used, how payments are processed, and how refunds are handled for purchases made through our online store.

Accepted Payment Methods

We currently accept the following payment methods, subject to availability during checkout:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

The payment options available for your order will be shown during the checkout process.

Currency

Zodgy currently serves customers within the United Kingdom.

All product prices and transactions are displayed and processed in British Pounds (GBP / £) unless another currency is clearly indicated during checkout.

The total amount payable will be shown before you confirm and complete your purchase.

Payment Processing

Payment is required when your order is submitted.

Once your payment has been successfully authorised, you will receive an order confirmation containing the details of your purchase.

If payment is declined or cannot be authorised, your order may not be successfully completed.

Payment Security

We use secure payment processing technologies designed to help protect your payment information.

Full payment card details are securely processed by our authorised third-party payment providers and are not stored directly by Zodgy.

Customers are responsible for ensuring that all billing and payment information provided during checkout is complete and accurate.

Failed or Declined Payments

If your payment is declined or cannot be completed, please:

  1. Check that your card or payment details have been entered correctly.

  2. Make sure that your payment method has sufficient funds or available credit.

  3. Confirm that your bank has approved the transaction.

  4. Try another payment method available during checkout.

  5. Contact your bank or payment provider if the issue continues.

If you are still experiencing payment difficulties, please contact us at contact@zodgy.com

Refunds

Approved refunds will be returned to the original payment method used for the purchase.

Once a refund relating to a return or cancellation has been approved, Zodgy will process it within 7 days, in accordance with our Return & Refund Policy and Cancellation Policy.

After the refund has been processed by us, your bank, card issuer, or payment provider may require additional time before the funds become visible in your account.

Payment Charges

Zodgy does not apply an additional charge simply for using any of the accepted payment methods listed above.

However, your bank or payment provider may apply its own fees or charges in certain circumstances. Any such charges are outside the control of Zodgy.

Customer Support

Need assistance? The Zodgy team is here to help.

Whether you have a question about your order, need more information about a product, or require assistance with anything else, please feel free to contact us.

Choose the contact method that works best for you, and our team will do its best to assist you as quickly and carefully as possible. Your experience with Zodgy is important to us.

Email: contact@zodgy.com
Phone: +44 7848493472
Address: 214 Wards Road, Newbury Park, Ilford, IG2 7DY, United Kingdom

Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.