This Privacy Policy describes how Zodgy (“we”, “us”, or “our”) collects, uses, retains, shares, and safeguards personal data when you browse our website, make a purchase, communicate with our customer service team, sign up for marketing communications, or otherwise use our online store and related services.

For the purposes of this Privacy Policy, “you” and “your” refer to anyone who accesses or uses our website or services, including customers, website visitors, and individuals who contact us.

Please review this Privacy Policy carefully to understand how your personal data is collected, used, and handled.

1. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, website, technology, service providers, legal requirements, or the ways in which we process personal data.

Whenever we make changes, the revised version of this Privacy Policy will be made available on this page.

Where required under applicable law, we may also inform you of material changes and request your consent again where necessary.

2. Who Is Responsible for Your Personal Data?

For the purposes of applicable data protection legislation, including UK data protection laws and, where applicable, the UK GDPR and EU GDPR, Zodgy acts as the data controller responsible for personal data collected and processed through this website.

3. Personal Data We Collect

We may collect and process personal data when you browse our website, place an order, create an account, contact our customer service team, request a return or refund, subscribe to marketing communications, or otherwise interact with Zodgy.

Personal data refers to information that identifies you directly or indirectly, or information that can reasonably be associated with you.

3.1 Personal Data You Provide to Us

You may provide personal data to us when you:

• Place an order

• Create a customer account

• Contact our customer service team

• Subscribe to marketing communications

• Submit a review

• Request a return or refund

• Request an exchange

• Otherwise use or interact with our website or services

The personal data you provide may include:

• Contact data: your name, email address, telephone number, billing address, and delivery address

• Order data: products ordered, order value, order number, delivery method, and communications relating to your order

• Account data: login details, preferences, and security-related information

• Customer service data: messages, questions, complaints, return requests, refund requests, feedback, and other information you choose to provide

• Marketing data: your marketing preferences and subscription status

You are not required to provide all personal data. However, choosing not to provide certain information may prevent us from offering some services, such as processing an order or arranging delivery.

3.2 Personal Data Collected Automatically

When you visit or interact with our website, certain personal data and technical information may be collected automatically through cookies, pixels, and similar technologies.

This information may include:

• IP address

• Device type

• Browser type

• Operating system

• Approximate location

• Pages visited

• Links clicked

• Date and time of your visit

• Duration of your visit

• How you reached our website

• Products viewed

• Products added to your basket

• Checkout activity

We may use this information to operate and improve our website, enhance your shopping experience, analyse website performance, and support our advertising and marketing activities.

3.3 Personal Data We Receive from Third Parties

We may receive personal data from third-party businesses and service providers that assist us in operating our online store and delivering our services.

These third parties may include:

• Shopify, which provides our online store infrastructure and supports checkout, order processing, and website functionality

• Payment providers, which process payments and provide transaction status information

• Delivery and fulfilment providers, which help us process, ship, and deliver customer orders

• Analytics and advertising providers, which assist us in analysing website activity and measuring marketing performance

• Customer support providers, which help us manage enquiries, complaints, returns, and other customer communications

Any personal data we receive from third parties will be processed in accordance with this Privacy Policy.

4. How We Use Your Personal Data

We use personal data for the purposes outlined below.

4.1 Providing Our Products and Services

We may use your personal data to:

• Process and manage your orders

• Process and confirm payments

• Arrange order fulfilment and delivery

• Send order confirmations and delivery updates

• Provide transactional communications

• Process returns, refunds, and exchanges

• Provide customer service

• Respond to questions and enquiries

• Manage customer accounts where applicable

This processing is generally necessary for us to provide our services and fulfil our contractual obligations to you.

4.2 Communicating With You

We may use your personal data to:

• Respond to customer service requests and enquiries

• Provide information relating to your order

• Request additional details necessary to complete an order, return, exchange, or refund

• Inform you about important updates to our services or policies

These communications may be required for order fulfilment, customer support, security purposes, or compliance with legal obligations.

4.3 Marketing and Advertising

Where permitted by applicable law, we may use personal data to:

• Send promotional emails, offers, and marketing communications

• Display advertisements that may be relevant to your interests

• Measure and analyse advertising campaign performance

• Understand which products, pages, offers, or promotions may be of interest to our customers

Where consent is required by law, we will only send direct marketing communications after obtaining your consent.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link provided in our emails or by contacting us directly.

4.4 Website Improvement and Analytics

We may use website and usage information to:

• Understand how visitors use and interact with our website

• Improve website functionality and performance

• Enhance website design and usability

• Detect technical issues or errors

• Improve our products, services, and content

• Enhance the overall customer experience

• Analyse the effectiveness of our marketing and advertising activities

4.5 Security, Fraud Prevention, and Legal Compliance

We may process personal data where necessary to:

• Protect our website, customers, and business against fraud, abuse, or misuse

• Detect, review, and investigate suspicious transactions or activity

• Enforce our Terms of Service and other policies

• Meet tax, accounting, legal, and regulatory obligations

• Respond to lawful requests from courts, regulators, or government authorities

• Establish, exercise, or defend legal claims

5. Cookies and Similar Technologies

Our website uses cookies, pixels, and similar tracking technologies to support website functionality, improve your browsing experience, and help us understand how visitors interact with our online store.

Cookies are small data files that are stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential cookies – necessary for important website functions such as the shopping cart, checkout process, and customer account login. These cookies cannot be disabled.

• Analytics cookies – help us understand website traffic, performance, and how visitors use our website.

• Advertising cookies – help us display relevant advertisements and measure advertising performance.

• Functional cookies – remember certain preferences, such as your language or currency, to improve your shopping experience.

5.2 Third-Party Platforms That May Set Cookies on Our Site

Depending on how you interact with our website, cookies may be placed by third-party platforms including:

• Google Analytics

• Google Ads

• Meta (Facebook/Instagram) Pixel

• TikTok Pixel

• Microsoft Clarity

• Shopify (checkout and store functionality)

5.3 Managing Cookies

Most web browsers allow you to manage, block, or delete cookies through your browser settings.

Please note that disabling some cookies may affect certain website functions, including your ability to complete a purchase.

Blocking cookies may not completely prevent information from being shared with third-party services, although it may reduce certain forms of tracking and personalised advertising.

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

6. How We Share Your Personal Data

We do not sell your personal data.

We may share personal data with third parties where reasonably necessary to operate our business, provide our services, comply with our legal obligations, or protect our rights.

These third parties may include:

• Shopify and other website service providers

• Payment processors

• Delivery, logistics, and fulfilment providers

• Customer support platforms

• Analytics providers

• Advertising and marketing platforms

• IT, hosting, and security providers

• Accountants, legal advisers, compliance consultants, and other professional advisers

• Government authorities, regulators, and courts where required by law

• Business partners or related entities where reasonably necessary for legitimate business administration or operations

If all or part of our business is sold, transferred, merged, reorganised, or restructured, personal data may also be transferred as part of that transaction, subject to appropriate safeguards.

We aim to disclose only the amount of personal data reasonably necessary for the relevant purpose.

7. Payment Data

Payments made through our website are handled by secure third-party payment providers.

We do not directly store complete payment card details on our own systems.

Payment providers may collect and process payment information directly in order to complete transactions, detect or prevent fraudulent activity, and comply with payment-processing and legal requirements.

The way these providers process your personal data may also be governed by their own privacy policies, terms, and security procedures.

8. International Data Transfers

We may use service providers, technology providers, fulfilment partners, and other third parties that operate outside the United Kingdom or European Economic Area.

As a result, your personal data may sometimes be transferred to or processed in countries where data protection laws may differ from those applicable in your country of residence.

Where required by applicable law, we use appropriate safeguards when transferring personal data internationally.

These safeguards may include:

• Transferring personal data to countries recognised as providing an adequate level of data protection

• Using standard contractual clauses or other approved international data-transfer mechanisms

• Working with service providers that maintain appropriate privacy and security measures

You may contact us if you would like additional information regarding the safeguards used for international transfers of personal data.

9. How We Protect Your Personal Data

We use reasonable technical and organisational measures designed to protect personal data from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Destruction

• Unauthorised disclosure

However, no website, internet connection, online service, or method of electronic transmission can be guaranteed to be completely secure.

If you create an account with us, you are responsible for keeping your login credentials confidential and choosing a secure password.

If you believe that your account or personal data may have been compromised, please contact us as soon as possible.

10. Data Retention

We keep your personal data only for as long as reasonably necessary to fulfil the purposes for which it was originally collected.

We may retain personal data for purposes including:

• Order processing

• Customer service

• Returns, refunds, and exchanges

• Legal compliance

• Tax and accounting requirements

• Fraud prevention

• Security

• Resolving disputes

• Enforcing our agreements and policies

The exact data retention period depends on the nature of the personal data, the purpose for which it was collected, and any applicable legal, tax, accounting, or regulatory requirements.

When personal data is no longer necessary, we may delete it, anonymise it, or securely retain it until deletion can reasonably take place.

11. Your Rights

Depending on where you are located and the data protection laws that apply to you, you may have certain rights regarding your personal data.

These rights may include the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate or incomplete personal data

• Request deletion of your personal data in certain circumstances

• Request restriction of certain processing activities

• Object to certain forms of processing

• Object to direct marketing

• Withdraw your consent where processing is based on consent

• Request a portable copy of certain personal data

• Submit a complaint to an appropriate data protection authority

To exercise any rights available to you, please contact us at contact@zodgy.com

We may need to confirm your identity before processing your request. This helps us protect your personal data and prevents information from being disclosed to an unauthorised person.

We will respond to valid requests within the timeframe required by applicable law.

12. Marketing Opt-Out

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in our marketing communications or by contacting us directly.

Choosing to opt out of marketing communications will not prevent us from sending essential non-marketing messages.

For example, we may still send:

• Order confirmations

• Shipping notifications

• Return and refund updates

• Security notifications

• Important account or service-related information

13. Complaints

If you have any questions or concerns about how we collect, use, or process your personal data, please contact us first so that we have an opportunity to review and address your concerns.

If you are located in the United Kingdom and are not satisfied with our response, you may have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: ico.org.uk

If you are located in the EEA or another jurisdiction, you may also have the right to contact the relevant local data protection authority.

14. Third-Party Websites and Social Media

Our website may include links to third-party websites, platforms, and services.

These may include:

• Payment provider websites

• Delivery tracking platforms

• Social media websites

• Review platforms

• Partner websites

• Other third-party services

We are not responsible for the content, security practices, or privacy practices of third-party websites or services.

When you access a third-party website or service, its own privacy policy and terms will apply.

If you voluntarily publish personal data on social media platforms, review websites, or other publicly accessible areas, that information may be visible to other people and may be collected or processed by us or by the relevant third-party platform.

15. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal data from children.

If you are a parent or legal guardian and believe that a child has provided personal data to us, please contact us so that we can review the matter and, where appropriate, delete the relevant personal data.

16. Contact Details

Need assistance? The Zodgy team is here to help.

Whether you have a question about your order, need additional information about a product, or require assistance with something else, please feel free to contact us.

Choose the contact method below that is most convenient for you, and our team will do its best to assist you as quickly and carefully as possible. Your experience with Zodgy is important to us.

Email: contact@zodgy.com

Phone: +44 7848493472

Address: 214 Wards Road, Newbury Park, Ilford, IG2 7DY, United Kingdom

Customer Service Hours:

Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)

Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.